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FAQs

Making a Purchase

Making a purchase with Accent Amenities couldn't be easier: simply browse our website, click on any items that you wish to buy, and add them to your shopping cart. At any time you can adjust the quantities or remove items from your shopping cart by clicking on "view cart". After you have finished your selection, review your cart and click on "checkout". You will be asked for a few details that we need to be able to fulfill the order. We accept payment via Visa, MasterCard, American Express and Discover. We accept business and personal checks from the US. Please make payable to Accent Amenities, Inc. Goods will be dispatched once checks have cleared. (Please call if this is your preferred method.)

Minimum Orders

There is no minimum order requirement when purchasing from Accent Amenities, other than the case pack quantities as shown. Please call us for wholesale pricing.

Methods of Payment

We accept credit card payment using Visa, MasterCard, American Express and Discover. If you are concerned about entering your payment details online, please note that Accent Amenities, Inc. will not store your credit card details. Authorization of your transaction is decided in seconds while you are online.

Shipping

Accent Amenities ships via UPS Ground, UPS Surepost, USPS and on orders exceeding 15 cases, best available carrier. Most packages will be delivered to your door, however, in some instances packages may arrive in your mailbox. We strive to ship the same day as ordered, and most orders will ship within 24 hours of receiving your order (business days only). Orders received over the weekend will ship on Monday.

Depending on your location, transit times will vary from 1 to 6 business days (after the actual ship date). For faster delivery, you may choose 2 or 3 day shipping, for an additional shipping charge. If you require Saturday delivery, you must call in your order. We cannot be held responsible for delivery delays occurring once goods leave our warehouse. UPS makes three delivery attempts after which time the shipment will be returned to Accent Amenities. Should this happen, we will refund the amount for the product only, or re-ship the order, in which case additional shipping charges will apply.

Packaging

All of our products come in the case pack quantities shown on the website. We do our best to conserve resources by using recycled boxes when packaging. This means your box may be labeled something other than what you ordered. While packaging, we try to limit the amount of waste, yet strive to protect the quality of our product while in transit.

Secure Ordering

Protecting your online order information on accentamenities.com is very important to us. In our shopping checkout process, we use Secure Socket Layering, the industry-standard encryption technology that ensures the safety and security of your online order. When the letters "http" in the URL address change to "https", the "s" indicates you are in a secure area employing SSL. Making a credit card purchase is just as safe on our web site as it is by telephone. If you prefer to order merchandise from the website by phone, please call toll-free 1-888-382-1340. Our customer service associates are available to assist you, Monday - Friday 9am-5pm pacific standard time.

Online Account Registration

Registering with Accent Amenities will make your online shopping experience faster and easier. We can store your shipping addresses and billing information so that you don't have to enter them each time you shop. You will also be able to save your shopping cart, check your order status and review your order history. Your registered information will be securely stored with us, and you can add, delete, or change your registered information at any time using your password.

Guarantee

We endeavor to ensure our customers are completely happy with our products, therefore, if you are not completely satisfied with your purchase for any reason, simply return the products and we will refund your order, minus shipping charges.

Returns Policy

We want you to be completely satisfied with every purchase you make from Accent Amenities. It is our aim to offer you choice and quality at competitive prices.

Since we ship within 24 hours, we cannot cancel orders. If you are unsatisfied with your product when it arrives and would like a refund or exchange, you must not open any remaining items or remove labels. Items should be returned to Accent Amenities in the original packaging together with the receipt. We will not refund any shipping charges. We cannot refund or exchange goods that arrive back damaged or are lost through the USPS. Please re-use original packaging, if possible, when returning items, otherwise please ensure goods are packaged sufficiently to prevent damage. Always obtain proof of postage as claims can then be made against the USPS for loss or damage. We guarantee to replace or refund faulty goods, simply notify us within 30 days of delivery of the goods and return them, in their original packaging, together with the receipt, to Accent Amenities Inc. 61450 American Lane, Suite 110 Bend, OR 97702. For faulty goods returned within 30 days we will provide return postage up to the cost and weight determined on the returned product. If you want to exchange the items, please mark clearly what you would like as a replacement. For returned goods paid by credit card, we will refund the money to your credit card. Accent Amenities will not accept liability for non-delivery, where this is caused by circumstances beyond our control. Any request for a refund or exchange must be made within 30 days of delivery of the order.

Sales and Use Tax Policy

We have prepared this sales tax policy statement to explain to you when and why we collect sales tax on your purchases.

IMPORTANT NOTICE: Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state's department of revenue website.

Privacy Policy

At Accent Amenities, we are committed to providing you the finest products along with excellent service. In order to accomplish this, we gather, use and share certain personal information. Because the security of your personal information is very important to us, we restrict access to your nonpublic personal information to those employees who need to know that information to provide products or services to you. In accepting our terms and conditions, you agree that Accent Amenities may contact you by e-mail or the use of the postal service with offers of goods or services or information that may be of interest to you.

By providing us with your details, you consent to being contacted by these methods for these purposes. If you do not wish to receive e-mails from us, please click the box at the point of ordering. Accent Amenities does not disclose any buyers' information to third parties, except for goods delivery purposes. Cookies are used on this shopping site to keep track of the contents of your shopping basket once you have selected an item.

Information Collected

Whenever you shop with Accent Amenities, we obtain from you the information we need to complete your transaction. This may include your name, address, telephone number, e-mail address, and credit card number. We also retain details of your specific product purchases and transactions with us.

If you register with us online, we may ask for additional information, such as your age, interest or product preferences. To improve our website, we may collect non-personal information about how users navigate through the site

Use and Disclosure of Information

We use the information we collect to process your purchase transactions, to send you marketing and promotional materials by mail or e-mail, and to help us improve our store and online product assortments and services for you. We may provide information we collect to third party service providers that help us bring you our products and services, for example, a company that distributes our catalogs or promotional materials.

Changes to Policy

We reserve the right to make changes to this Privacy Policy at any time. We will communicate any such changes by updating this page, notifying you by e-mail if you have registered your e-mail address with us, or in writing, as required by law.

Contacting Us

If you need to contact us, please contact us via our contact form, alternatively, you can write to us at Accent Amenities, Inc., 61450 American Lane, Suite 110, Bend, OR 97702. Feel free to call us toll free at 1-888-382-1340 or fax 1-541-382-1349.

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