It is our aim to offer you choice and quality at competitive prices, and we want you to be completely satisfied with every purchase you make from Accent Amenities.
Since we ship within 24 hours, we cannot cancel orders. If you are unsatisfied with your product when it arrives and would like a refund or exchange, you must not open any remaining items or remove labels. Items should be returned to Accent Amenities in the original packaging, along with the receipt. We will not refund any shipping charges (unless the item is faulty). We cannot refund or exchange goods that arrive back damaged or are lost through the USPS. Please re-use original packaging, if possible, when returning items. If not available, please ensure goods are packaged sufficiently to prevent damage. Always obtain proof of postage as claims can then be made against the USPS for loss or damage.
We guarantee to replace or refund faulty goods. If your items arrive damaged, notify us within 30 days of delivery of the goods. Return them in their original packaging, together with the receipt, to the address below. For faulty goods returned within 30 days, we will provide return postage up to the cost and weight determined on the returned product. If you want to exchange the items, please mark clearly what you would like as a replacement. For returned goods paid by credit card, we will refund the money to your credit card. Accent Amenities will not accept liability for non-delivery, where this is caused by circumstances beyond our control. Any request for a refund or exchange must be made within 30 days of delivery of the order.
Please return products to:
Accent Amenities, Inc.
61450 American Lane
Bend, OR 97702
Please feel free to contact us if you have any questions.