In the hospitality industry, details matter. High-quality toiletries and other sundries are a simple way to show guests how much you care. They contribute to how guests perceive overall room quality. And a recent Consumer Intelligence Series report found that room quality drives brand loyalty. Having the right amenities can literally make or break a guest’s stay.
But where do these supplies come from? And how can you ensure they meet your guests’ standards? From in-room amenities like shampoos, conditioners, soaps, and lotions to front desk amenities like toothbrushes and razor cream, working with a trusted wholesaler makes all the difference.
What to consider when selecting a wholesaler
There are hundreds of wholesalers competing to keep your rooms well-stocked. Finding one that meets your unique needs is key to a strong partnership. The following considerations will help you narrow the field.
What’s their mission?
Your wholesaler should share your vision of hospitality. Ask yourself: how does this company’s mission align with mine? A wholesaler committed to low-cost supplies won’t be a good fit for your upscale hotel. But another wholesaler's line of eco-friendly products could suit your sustainability-focused resort.
Communication is key.
Strong communication between hotels and wholesalers solves many common problems. Maintaining open lines of communication is vital. Before selecting a wholesaler, make sure the company is responsive. Hold out for excellent customer support. We recommend asking a few questions before buying. This will help you gauge their investment in your business. Are they willing to create custom orders? Do they offer samples of their supplies? Do they guarantee their products?
Consider this: if wholesalers don't care for their own clients, they probably aren’t concerned about yours. If you’re not getting the answers you need, it might be time to find another supplier.
Look for a simple buying experience.
Hospitality executives and managers are busy. Often, establishing relationships with wholesalers feels like more hassle than it’s worth. Here at Accent, we believe the buying process should be straightforward. Our easy-to-use online portal lets you find your products and checkout securely. Plus you can save items to your list, review past orders, and track orders you’ve already placed.
As a wholesale supplier, Accent offers a range of lines and products. We work hard to provide exceptional support, so that you can focus on your guests.